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Return and Refund Policy

House of Frank – Return & Store Credit Policy


At House of Frank, we want you to love every piece you purchase. If something isn’t quite right, we’re happy to help with a return for store credit.


Returns & Store Credit

  • Returns are accepted within 14 days of purchase.
  • All approved returns will be issued as store credit only.
  • Store credit does not expire and may be used on any future purchase.


Return Requirements

To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition
  • All tags must be attached
  • Items must be free of makeup, deodorant, perfume, or any signs of wear


Final Sale Items

  • All final sale items cannot be returned or exchanged
  • This includes (but is not limited to): sale/clearance items, accessories, intimates, and special promotions


Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 3 days of purchase so we can make it right


How to Start a Return

  • Bring your item(s) and receipt to our store location

               OR

  • Contact us directly for assistance with your return


Thank you for shopping with House of Frank 🤍 We appreciate your support and can't wait to style you again soon!


With Love,

The Frank Sisters

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