Return and Refund Policy

House of Frank – Return & Store Credit Policy

At House of Frank, we want you to love every piece you purchase. If something isn’t quite right, we’re happy to help with a return for store credit.

Returns & Store Credit

• Returns are accepted within 14 days of purchase.
• All approved returns will be issued as store credit only.
• Store credit does not expire and may be used on any future purchase.

Return Requirements

To be eligible for a return:

• Items must be unworn, unwashed, and in original condition
• All tags must be attached
• Items must be free of makeup, deodorant, perfume, or any signs of wear

Final Sale Items

• All final sale items cannot be returned or exchanged
• This includes (but is not limited to): sale/clearance items, accessories, intimates, and special promotions

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 3 days of purchase so we can make it right

How to Start a Return

• Bring your item(s) and receipt to our store location

               OR

• Contact us directly for assistance with your return

Thank you for shopping with House of Frank 🤍 We appreciate your support and can't wait to style you again soon!

With Love,

The Frank Sisters